Dentistry in Public Relations

My RSS reader had let itself get a bit full and as I was skimming titles… then I see one on Seth Godin’s Blog labeled “My tooth doesn’t hurt“. I stopped at this one. Seth talks about how when your tooth doesn’t hurt, which I hope is...

What is human interaction worth?

This morning I stopped in for a bite to eat at the local Hardee’s. I know, not really good for you, but I wanted a biscuit. I walked in ready to do the usual fast-food routine: Wait in a short line, give my order, give them a few bucks, wait a few minutes and...

Twitter as a customer service tool?

OK, so many of us have heard about what Frank Elaison (@comcastcares) of Comcast’s Customer Outreach has done with twitter. If you haven’t, I’ll give you the abbreviated version: In April of this year, Michael Arrington had some issues with Comcast....